Contact Us

Connect with Support

At Don Roy, we believe communication should be as clear and elegant as the style we curate. Our support hub is designed to connect you directly with our small, dedicated team. We are here not just to answer questions, but to ensure your experience with us adds ease and confidence to your personal style journey. Every inquiry is treated with the meticulous care that goes into selecting our handbags.

How to Reach Our Team

24/7 Chatbot Support: For immediate answers to general questions, tracking updates, or to initiate a support request outside of standard business hours, our Automated Chatbot Support is available 24 hours a day, 7 days a week. This feature provides instant self-service options. If your query requires human attention, the chatbot will ensure your message is logged and prioritized by an agent.

Email Communication: Email is the preferred channel for detailed inquiries concerning returns, exchanges, product specifics, or tracking information that requires a documented history.

Email: support@donroy.shop

Response Commitment: Our human support team is committed to reviewing and responding to all email inquiries within 24 business hours.

Direct Phone Support: Please use the phone number below for urgent matters related to a recently placed order, such as a time-sensitive cancellation or immediate delivery questions.

Call Us: +1 (917) 551-0497

Official Contact Details and Hours

We operate our support and fulfillment services directly from our location in New York, ensuring full transparency and accountability.