At Don Roy, we currently accept PayPal for all purchases.
We begin processing orders as soon as they are placed. If you need to make any changes, please contact us immediately at support@donroy.shop. While we cannot guarantee modifications once processing has begun, we will do our best to accommodate your request.
We offer flat-rate shipping of $10 on all orders, regardless of location within the United States.
Yes! As soon as your order ships, you will receive a confirmation email with a tracking number so you can monitor your package’s journey.
If your order is delayed or has not arrived within the estimated delivery timeframe, please contact our support team at support@donroy.shop. We’ll investigate and assist you promptly.
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you may return it within 30 days of receiving your order.
To start a return, email our customer service team at support@donroy.shop with your order number and the reason for the return. We will provide step-by-step instructions for sending your item back.
If you receive a damaged or incorrect item, please contact us at support@donroy.shop. We will arrange a replacement or issue a full refund at no extra cost to you.
If an item is missing from your order, please email our support team with your order number and clear photos of the package and items received. We’ll resolve the issue as quickly as possible.
At this time, we do not offer custom orders.
Business Name: Don Roy
Working Hours: 8:30 AM to 5:30 PM (Monday to Friday)
Mail Support: support@donroy.shop
Phone: +1 (917) 551-0497
Physical Address: 395 Essex St #2, Brooklyn, New York 11208, United States