Last Updated: October 27, 2025
At Don Roy, we believe in offering not only handbags but also a smooth and trustworthy shopping experience for every customer. We value your satisfaction and stand behind the quality of our products. If, for any reason, you are not completely satisfied with your purchase, we’re happy to assist you with a return or exchange.
Our return period lasts for 30 days from the date of delivery. Within this period, you may request a refund or exchange if the product does not meet your expectations. Unfortunately, we cannot process returns or exchanges after 30 days have passed.
To be eligible for a return, the item must be unused, in its original condition, and include all original packaging and tags. Proof of purchase, such as your receipt or order confirmation email, is also required to process your return.
To start a return, please visit our Contact Us page or email us at support@donroy.shop with the following information:
Providing these details helps us verify your order quickly and ensure that your request is processed accurately and efficiently.
Once your return request is received, our support team will carefully review the information provided. We will then respond with specific instructions on how and where to send the returned item. Customers are advised not to ship any products back to us until they have received confirmation and shipping instructions from our team.
Our goal is to make every return simple, transparent, and stress-free, ensuring that you feel confident shopping with Don Roy.
At Don Roy, we believe in handling returns with clarity, fairness, and transparency. The return shipping process depends on the reason for the return.
If you are returning an item due to a change of mind, wrong size, or any other non-defective reason, the customer will be responsible for the return shipping cost. In such cases, the return label must be arranged and paid for by the customer. We recommend using a reliable, trackable shipping service to ensure that the package reaches us safely.
However, if the return is due to our mistake such as receiving a defective, damaged, or incorrect product Don Roy will take full responsibility. In these situations, we will provide a prepaid return shipping label at no additional cost to you. This label can be used to return the product easily without paying any shipping charges.
Once the returned item is received and inspected, we will notify you regarding the status of your refund or exchange.
This policy ensures that every customer enjoys a transparent and fair experience, whether the return is initiated by choice or due to an issue with the order. Our goal is to make the process simple, honest, and customer focused.
Non-Returnable Items
At Don Roy, we value transparency and want our customers to understand exactly which items are not eligible for return or refund. This ensures a clear and fair shopping experience for everyone.
Please note that refunds or replacements cannot be granted in the following situations:
These conditions are in place to maintain the quality of our products and to ensure that all customers receive items that are new and unused.
We strongly recommend reviewing your order as soon as it arrives to ensure everything is correct. If there are any issues related to damage, defects, or incorrect items, please contact our support team immediately so we can resolve the issue promptly.
At Don Roy, we aim to provide fair and transparent pricing for all our customers. Please note that only regular-priced items are eligible for a refund under our return policy.
Sale or discounted items are considered final sale and cannot be refunded or exchanged, except in cases where the item is defective or damaged upon arrival. This policy allows us to continue offering special discounts and promotions while maintaining fairness and consistency for all shoppers.
We encourage customers to review their selections carefully before completing a purchase during promotional or sale periods. If a sale item arrives damaged or incorrect, please contact our support team immediately at support@donroy.shop.
We understand that sometimes you may prefer a different color, size, or style after receiving your order. To make your shopping experience worry-free, we gladly accept exchanges for both defective and non-defective items.
If you would like to exchange an item, please contact us within 30 days of delivery. The item must be unused, in its original condition, and include all original packaging and tags. This helps us ensure product quality and allows us to process your exchange quickly and accurately.
We handle all refund requests with care and transparency to ensure our customers feel confident shopping with us. Customers are eligible to apply for a refund within 30 days of receiving their order. Requests submitted after this period cannot be processed.
Once your returned item is received, our team carefully inspects it. After the inspection, you will receive an email notification confirming whether your refund has been approved or rejected. If your refund is approved, it will be processed promptly, and the refund amount will be credited to your original payment method within 10 business days. The exact time frame may vary depending on your bank or payment provider’s processing time.
If your refund is delayed or not yet received after the stated period, we recommend first checking with your bank or credit card provider. If further assistance is needed, our customer support team at support@donroy.shop will be happy to help.
At Don Roy, we understand that sometimes refund processing can take longer than expected due to factors outside our control. To help you track your refund smoothly, please follow the steps below if you have not yet received your refund:
Check your bank account again: Sometimes refunds take a few days to appear after being issued.
Contact your credit card company: It may take additional time before your refund is officially posted, depending on your card provider’s processing policies.
Contact your bank: Financial institutions may experience internal delays before a refund is reflected in your account balance.
If you have completed all these steps and still have not received your refund, please reach out to us at support@donroy.shop. Our customer support team will review your case and assist in resolving the issue as quickly as possible.
At Don Roy, we understand that customers may sometimes change their mind after placing an order. To make this process simple and transparent, we allow order cancellations any time before the order has been shipped.
If you wish to cancel your order, please contact our support team immediately at support@donroy.shop with your order number and email address used during purchase. Our team will verify the order status and confirm whether cancellation is possible.
Once your order has been dispatched or shipped, it can no longer be canceled, changed, or refunded. In such cases, customers may still choose to return the product after delivery; however, the return shipping cost will be the customer’s responsibility unless the return is due to our error.
We encourage customers to review their order details carefully before confirming a purchase to avoid unnecessary delays or shipping costs.
At Don Roy, we take great care to ensure that every product is thoroughly inspected and securely packaged before shipping. However, if you receive an item that is damaged, defective, or incorrect, we sincerely apologize for the inconvenience and will make it right as quickly as possible.
If you receive a damaged or defective item, please contact us at support@donroy.shop with the following details:
Our support team will review your claim promptly and provide instructions on how to return or exchange the item. If the issue is confirmed to be our mistake, Don Roy will take full responsibility and provide a prepaid return shipping label at no additional cost.
Once we receive and inspect the returned item, we will offer you a replacement, store credit, or full refund, depending on your preference and product availability.
Business Name: Don Roy
Working Hours: 8:30 AM to 5:30 PM (Monday to Friday)
Mail Support: support@donroy.shop
Phone: +1 (917) 551-0497
Physical Address: 395 Essex St #2, Brooklyn, New York 11208, United States