Last Updated: October 27, 2025
At Don Roy, we are committed to providing a smooth, transparent, and reliable shipping experience for every customer. Our goal is to ensure that your order reaches you safely, on time, and exactly as expected.
We work with trusted shipping partners across the United States to maintain consistent delivery standards and clear communication throughout the shipping process. All orders are processed carefully to minimize handling time and ensure timely delivery.
To keep things simple and affordable, Don Roy offers a flat shipping rate of $10 on all orders within the United States. This flat rate helps customers know exactly what to expect at checkout no hidden fees or unexpected charges.
The flat rate covers packaging, handling, and secure delivery of your order right to your doorstep. Customers will see the shipping cost clearly displayed during checkout before completing their purchase.
At Don Roy, we currently provide shipping services within the United States. Focusing on this area allows us to manage deliveries efficiently and maintain a dependable experience for all customers.
Orders are shipped through trusted domestic carriers to ensure they reach the correct destination safely and within the expected timeframe. We are also planning to expand our delivery coverage to more regions in the future. Once new locations become available, updated information will be shared on our website.
At Don Roy, we aim to make the order fulfillment process clear and reliable so customers know exactly when to expect their shipments.
Handling Time:
All orders are processed within 1 to 2 business days from the time of purchase. Order processing includes verifying payment, preparing items for shipment, and handing them over to our shipping partner. Orders are handled from Monday to Friday, excluding weekends and public holidays.
Transit Time:
Once dispatched, orders are typically delivered within 4 to 6 business days. Transit times may vary slightly depending on the shipping destination and carrier operations.
Cut-off Time:
Orders placed before 4:00 PM (GMT-5), Eastern Standard Time (New York) are processed on the same business day. Orders received after this cut-off time are processed on the following business day.
No Shipping Days:
We do not process or ship orders on weekends or public holidays. Any order placed during these times will be processed once business operations resume. This schedule ensures that every order is handled efficiently and customers receive their products within a reasonable and predictable timeframe.
At Don Roy, we want customers to have a clear understanding of when their orders will arrive. The total delivery time includes both order handling and transit time. The estimated total delivery time is 5 to 8 business days (Monday to Friday) from the date of order placement. This time frame covers the entire process from preparing your order to final delivery at your address.
Please note that delivery times may vary slightly depending on factors such as your location, weather conditions, or the performance of the shipping carrier.
At Don Roy, we handle every shipment carefully to ensure a smooth and organized delivery experience. Once your order has been processed, it is handed over to shipping carriers for delivery.
We use FedEx, USPS, and UPS, which maintain consistent standards of service across the United States. Each order is securely packaged and clearly labeled to help ensure safe transit and accurate delivery to the address provided during checkout.
After your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a direct link to track your shipment. This allows you to follow your package’s progress in real time from dispatch to delivery.
Customers can check the tracking status anytime to stay informed about estimated delivery dates or any carrier updates. If your tracking information is not visible immediately, please allow a few hours for the system to update after dispatch. Our goal is to keep you informed at every stage of the shipping journey so you always know where your order is.
Please ensure that your shipping address is entered correctly at the time of checkout. Don Roy is not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer. If an incorrect address has been entered, please contact us as soon as possible before the order is shipped. Once an order has been dispatched, we are unable to make address changes or redelivery to the correct location.
If you change your mind after placing an order, please reach out to us immediately before shipment. We will do our best to accommodate your request. Once the order has been shipped, cancellations or modifications are not possible. In such cases, you may initiate a return after delivery in accordance with our Return and Refund Policy and the customer will be responsible for the return shipping cost.
Delivery times may be affected by unexpected weather conditions or natural events that are beyond our control. While we work closely with our carriers to minimize any disruption, delays caused by such circumstances may extend delivery beyond the estimated time frame. We appreciate your understanding and patience in these situations.
Business Name: Don Roy
Working Hours: 8:30 AM to 5:30 PM (Monday to Friday)
Mail Support: support@donroy.shop
Phone: +1 (917) 551-0497
Physical Address: 395 Essex St #2, Brooklyn, New York 11208, United States